Terms and Conditions

Secrets of Nature LTD is a company based in Albania that produces and markets natural healthcare products and essential oils.

These General Terms and Conditions and Use are applied to all visitors of the secretsofnatureltd.com website as well as any business transactions through this online store.

The website navigation and purchase of any product in secretsofnatureltd.com web site imply acceptance of all the following points.

Secrets of Nature LTD reserves the right to change these conditions without notice, and any changes will be published in secretsofnatureltd.com.

Personal Data Protection

Secrets of Nature LTD ensures complete confidentiality of all data provided. Our store has a single view and facilitates the customer experience, which have fast access to all products, place orders and receive communications on beauty programs, promotions or any other relevant content for visitors.

The costumer may, at any time, request the cancellation of the newsletter subscription by simply filling out the contact form with their details (name and email) stating “I do not wish to receive further communications from Secrets of Nature LTD”.

At any time you can access your account and change your personal data.

Delivery time

The post office does not allows to schedule a specific time for delivery of your order, so it is important to mention a correct delivery address open to reception during working hours, for example your workplace.

  • Orders are posted no longer than 3 business days after payment confirmation.
  • This period may be changed if there is no momentary availability of one or more custom products. If any product is unavailable, the customer will be contacted and informed of the deadline for restocking.
  • If you do not want to wait for the missing product (s) replacement, you can choose one or more substitutes or cancel the order (s).
    • In case of replacement of the product (s), must be made a hit values.
    • If you want to cancel the order, the remaining order will be sent immediately and the value of product (s) canceled is returned to the client.

The order delivery can take between 7 to 20 working days after dispatch.

Delivery times may vary in certain exceptional periods of increased flow (examples: Christmas and holiday). We suggest that you should anticipate your purchases in order to receive all orders with no problems.

Tracking

In Secrets of Nature LTD you always know where the products ordered are.

All orders sent by Secrets of Nature LTD have a tracking code associated, sent by email as soon as your order is shipped by mail.

Exchange and Return Policy

Secrets of Nature LTD, aims to offer complete satisfaction. Purchasing decisions are easy, quick and fully transparent. However, if not satisfied, the deadline for requesting an exchange or refund is 14 days after after receiving the order. You can do this:

Rules for Returns

For the return or exchange to be accepted, it is essential to respect the following rules: