Shipping Information

Qualify for Free Shipping

  1. Free shipping within Tirana, Albania – no minimum purchase.
  2. Free shipping in Albania (outside of Tirana) – €25 minimum purchase.

For shipping in other areas please refer to the calculated shipping price displayed during the purchase process.

Worldwide Delivery

Secrets of Nature LTD shipments are made from Southeast Europe (Albania). We offer worldwide shipping which means you can place the order on our website and we will deliver it to you, whatever country you are in. We offer two delivery options (with some exceptions): Regular Mail through the Albanian Post Services and express mail through TNT (courier).

After the payment has been confirmed, we make an effort to ship the order on the same or the next business day (excludes weekends, promotional periods, national holidays in our country and unexpected busy periods). Please note if an order is placed after 1PM (Western European Time Zone UTC+00:00) on Friday it will likely not be dispatched before Monday/Tuesday.

If any concerns would arise regarding the order (delay in dispatch, incorrect delivery address, product specification, out-of-stock products, etc.), we will contact the client by e-mail. The order will not be proceeded until we receive an answer or until certain amount of time will not pass. If no answer is received, the order will be cancelled and its payment reimbursed to the client. To get more details, please check How to Order? section.

We cannot be held responsible if the delivery address is incorrect or it was corrected after the dispatch was made. If you want to change/correct the shipping address please check our How to order? or FAQ sections.

Time:

Delivery time depends on the destination country. At the Checkout page, after choosing country that you want your order be shipped to, the delivery time will be automatically updated and visible. Below you can see exemplary times needed to deliver order to some countries.

Destination Regular Mail Express Delivery via DHL
European Union countries 6-12 work days 1-4 work days
USA NOT AVAILABLE 2-5 work days
Australia & New Zealand 10-15 work days 3-6 work days
United Arab Emirates 3-9 work days 2-5 work days
Turkey 6-12 work days 2-5 work days

* Please keep in mind that delivery time should be used as a guide only and that it is counted from the moment of dispatch. Secrets of Nature LTD cannot take responsibility for delays caused by customs clearance, lack of documentation, issues independent of us and busy periods.

Some countries have tightened customs restrictions on import shipments, which can lead to delays in delivery.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

Order Tracking

After placing an order, you will receive an email from us containing all the details of your purchase. If you did not receive an e-mail with tracking information please remember to check your SPAM folder, as your mail server might forward it there.

After your order is dispatched, you will receive another email containing shipping details, like tracking number, expected delivery date, link for tracking website and any other additional information.

In case of choosing Express Shipping through DHL (courier), you can track your order:

  • by copying the tracking number and pasting it on tracking website, here
  • or just by clicking the link we provide in shipping confirmation e-mail.

It is possible that, at the time the shipping confirmation email is sent to the client, attempting to track the order online does not yet provide any results. It may take some time after receiving the shipping confirmation e-mail for any tracking status to appear on the tracking website.

Duties & Taxes

Depending on your delivery country, different taxation rules and additional charges may apply. If you are shipping items to country that does not belong to European Union, you may need to pay import duties and taxes (including VAT) upon receipt of the products.

 

We recommend that you contact your local customs office for more information as customs policies and practices vary widely from country to country. We have no control over these charges and that is why we cannot advise on their exact amount. You will be responsible for payment of additional fees, as the price you pay to Secrets of Nature LTD will exclude all relevant import duties and taxes. As the recipient of the order, you must pay them directly to the carrier to release your order from customs. Please contact your local customs office for further information before placing your order. We fulfill orders from our clients, believing that, at the moment of purchase, they have all the necessary information regarding the import taxation and regulations of their country.